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But there is a solution. 
Turn your cost center into a profit center!

You can transform your center from being one viewed as "overhead" to one that is a strategic, competitive asset that drives profit. Learn how in this article fro ICMI Training.

Download your copy today.
3 Steps to a Modern Profitable Service Organization

Interested in more training? Check out ICMI's Contact Center Training Symposium

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs.

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking

Businesses often view their contact center as a cost center.

They believe customers don't buy without support...
but also don't buy because of it.

Adopting this viewpoint creates an endless journey of continuous cost-cutting, funding reduction, and pressures for efficiency.