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Justin Robbins, a speaker, trainer, and writer for ICMI with over 20 years of experience, offers actionable insights into 5 of the most common mistakes made by small contact center leaders, and how they can be avoided.


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The 5 Most Common Mistakes Made by Contact Center Leaders

Interested in more training? Check out ICMI's Contact Center Training Symposium

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs. Download the full course listing - includes exclusive discount!

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking

Make no mistake, life in the contact center is rough. 

Especially for smaller operations.

It is a volatile business that relies on a perfectly blended combination of people, processes, and technologies, which leaves a lot of room for mistakes. But fear not!