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Author Rose Polchin, a senior Consultant for ICMI Training with over 25 years of contact center leadership and consulting experience, offers actionable insights into the effective measurement of training programs. 

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Measuring the Effectiveness of Your Training Program

Interested in more training? Check out ICMI's Contact Center Training Symposium

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs.

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking

How you approach education and training plays a major role in the success of your team and your career...

So why does it have to be so tricky to measure?